The COO supports the work of the company’s CEO focusing on the establishment and optimization of day-to-day operations of the company. The COO role is a key member of the senior management team, reporting only to the CEO.
- Plans, directs, and oversees company’s operational policies, rules, initiatives, and goals.
- Develops strategies execute long-term and short-term plans and directives by implementing judgment, vision, management, and leadership.
- Designs and implements business strategies, plans and procedures
- Establishes policies that promote company culture and growth
- Oversees daily operations of the company and the work of executives, making adjustments as necessary
- Strategic planning and resource allocation
- Establishes operational processes and measures effectiveness and efficiency of operational processes both internally and externally
- Enhances business development and sales, both stand alone, and in conjunction with Regional and Corporate personnel
- Manages relationships with existing customers, partners and potential customers
- Participates in proposal and contract development and negotiations
- Oversees detailed contractual review to manage risks in scope, terms and conditions
- Ensures quality control of all company output as pertains to customer acquisition and delivery of services
- Ensures all managers and branch managers are fully informed of operational objectives
- Coordinates with human resources department to recruit skilled talent and keep the best employees
- Sets comprehensive goals for performance and growth for entire company, including each branch
- Presents new ideas and cash flow strategies to CEO
- Conducts regular meetings with corporate team and branch managers to ensure that priorities are clear and coordination is good
Requirements: Bachelor's degree in Business Administration, Business Management, Political Science, International Affairs or a related field plus five (5) years General Manager.
Other Special Requirements: Demonstrable competency in strategic planning and business development. Working knowledge of data analysis and performance/operation metrics. Experience in streamlining and redesigning logistics processes. Experience in handling sea, road and rail freight transactions. Working knowledge of import duties and anti-dumping policies. Track record of developing agent networks and representative offices in foreign countries.
Travel Requirements: Travel to company’s branch locations in Indio, CA; Salt Lake City, UT; Boise, ID; North Carolina (Raleigh, Kernersville, Wilmington) 10-15 times per year for 1-4 days per trip for meetings with management and staff. Travel to India, Brazil, China, Italy and Spain approximately 3-5 times per year for 1-2 weeks per trip for meetings with current and prospective suppliers.